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Do some Quick Trouble Shooting before you post

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  • Do some Quick Trouble Shooting before you post

    1. Clear Cache and Flash Player Memory

    How to clear your cache:

    Internet Explorer 11
    Click on the cog under the red "x" (this is your tools menu)
    Move your mouse to "Safety"
    Then to "Delete Browsing History" and select it.
    Make sure there are ticks/checks in the boxes next to "Preserve Favourites website data", "Temporary Internet Files", "Cookies" and History"
    Now press "Delete"


    Microsoft Edge
    Click on the three dots on the right hand side of Edge, under the “x” that closes the browser
    Select Settings
    Press the “Choose What to Clear” button under where it says “Clear Browsing Data”
    Make sure there are ticks/checks in the boxes next to "Browsing History", "Cookies and saved website data " and "Cached data and files"
    Now press “Clear”



    Firefox and Safari
    Go to "Tools"
    Select "Clear Recent History"


    Google Chrome
    Click on the icon under the red "x"
    Go to "Tools"
    Select "Clear browsing data"
    If the box next to "Obliterate the following items from" says anything other than "the beginning of time" click on it and change it
    Make sure there are ticks/checks in the boxes next to "Clear browsing History", "Clear Download History", "Delete cookies and other site plugins" and "Empty the cache"
    Now press "Clear browsing data"

    The keyboard shortcut for all of these browsers is pressing Ctrl, Shift, and Delete all at the same time.



    How to clear the flash player memory:


    Visit this website
    http://www.macromedia.com/support/do...manager07.html
    Click on "Delete all sites"







    2. Update your programs

    Programs that need regular updating:
    Shockwave player
    Shockwave MacOS

    Flash player
    Flash player for Mac OS

    Java

    Note: With both Shockwave and Java you will have to use Internet Explorer or Firefox for updating.



    Still having issues?

    Post a thread and include the following information:

    The exact issue you are having

    Screen shots of the issue (if applicable or asked for)

    The Operating System (OS) you are using.

    The Browser (including version) you are using.

    List all steps you have taken already to try and fix the issue so far.
    Last edited by Amity Wells; 13th Jan, 2016, 01:40 PM.


    You, my dear, really underestimate my level of psycho. Keep going, I dare you.

    Originally posted by Kiefer
    Kiefer's Dwarfs Fact #3: If they can make a joke become reality, they will.

    Wishlist

    A Contest for HP is currently running:
    Text Mach Challenge!


  • #2
    Trouble shooting for Android and ios devices

    Please note that some wording may differ between devices.


    1. Clear cached application data

    How to clear your cached application data:

    Android
    Open the Device Settings
    Select “Storage”
    Select “Cached data”
    Press “okay”

    ios
    Open the Device settings
    Select “Applications”
    Select Riddle Stones
    Select “Clear cache”
    Press “okay”


    2. Check for application updates

    How to check for application updates:

    Android
    Open the Google Play Store app
    Touch the Menu icon
    Select “My Apps”
    If there is an update available, Riddle Stones will be in the list of the applications marked “Update”
    Select the Riddle Stones
    Press “Update”
    Select “Okay”

    ios
    Go to your iPhone's home screen and tap on the App Store icon.
    After the App Store opens, tap the Updates icon in the bottom right corner of the screen.
    Select Riddle Stones
    Press “update”
    Enter your password and wait for your apps to update.



    3. Update your system

    How to update your system:

    Android
    On your device, find “System” and open that
    Select “Settings”
    Select “About Device”
    Select “Software update”
    Select “Update”
    Press “okay”

    ios
    Plug in your device to a power source.
    Select “Settings”
    Select “General”
    “Software Update”
    Select “Download and Install”. Updates might download automatically while your device is connected to Wi-Fi and a power source.
    Tap Install, or tap Later to install the update later. If you use a passcode, you'll need to enter it before installing the update.




    Still having issues?

    Post a thread and include the following information:

    The exact issue you are having

    Screen shots of the issue (if applicable or asked for

    The Operating System (OS) including the version number you are using.

    The device you are using (tablet or mobile).

    The version number you have of Riddle Stones

    List all steps you have taken already to try and fix the issue so far.


    You, my dear, really underestimate my level of psycho. Keep going, I dare you.

    Originally posted by Kiefer
    Kiefer's Dwarfs Fact #3: If they can make a joke become reality, they will.

    Wishlist

    A Contest for HP is currently running:
    Text Mach Challenge!

    Comment

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